Contact MiSTer FPGA Store
We’re a small, independent business specializing in MiSTer FPGA hardware and accessories. As a one-person operation, we appreciate your patience while we provide the best service possible.
Business Hours
UK Time (GMT/BST)
| Day | Hours | Service |
|---|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM | Full support |
| Saturday | 10:00 AM – 4:00 PM | Limited support |
| Sunday | Closed | Emergency email only |
We’re based in the United Kingdom and ship worldwide from the UK.
Important Notes:
- We are a UK-based business – Our Seattle address is a US business registration address only
- All shipping is from the UK – International customers should expect UK shipping times
- Returns go to our UK address – Do not ship returns to the Seattle address
- Small business – We’re a one-person operation; responses may take 24-48 hours
Customer Support
Order status, returns & refunds, account issues
Email Support
Primary: support@lightgungame.com
Returns: returns@lightgungame.com
24-48h response
Quick Response Tips
- Include your order number
- Describe the issue clearly
- Add screenshots if relevant
- Check spam folder for replies
Returns Address (UK)
MiSTer FPGA Store Returns
Floor 3, 58 Portland Street
Manchester, M1 2EQ
United Kingdom
Note: Always get an RMA number before returning items
Technical Support
Product installation, troubleshooting, compatibility
Technical Email
Technical Support: tech@lightgungame.com
24-48h response
Self-Service Resources
Before Contacting Tech Support
- Check product documentation
- Verify compatibility with your setup
- Note any error messages exactly
- Test with different configurations if possible
Sales & General Inquiries
Product questions, bulk orders, business partnerships
General Inquiries
General Email: info@lightgungame.com
24-48h response
Bulk & Business Orders
For large orders or business partnerships:
- Contact: sales@lightgungame.com
- Include company name and requirements
- Specify desired quantities
- Mention any customization needs
Business Registration
US Business Registration Address
(For official correspondence only)
4546 Terra Street
Seattle, WA 98161
United States
Note: This is a registration address only. Do not send returns or shipments here.
Legal & Privacy
Legal Inquiries
Legal Department: legal@lightgungame.com
For legal notices, DMCA claims, trademark issues
Privacy Concerns
Privacy Officer: privacy@lightgungame.com
For data access/deletion requests, privacy questions
Compliance
- UK Consumer Rights Act 2015
- EU GDPR (where applicable)
- Distance Selling Regulations
- Payment Card Industry (PCI) compliance
Frequently Asked Questions
Q: How long does shipping take?
A: UK orders: 1-3 business days. International: 5-20 business days depending on destination. See our Shipping Policy for details.
Q: What payment methods do you accept?
A: Credit cards (Visa/MasterCard/Amex), PayPal, Apple Pay, Google Pay.
Q: Do you ship worldwide?
A: Yes, we ship to most countries. Some restrictions apply – see our Shipping Policy.
Q: What is your return policy?
A: 14-day return window for most items. See our Refund Policy for full details.
Q: Can I track my order?
A: Yes, tracking information is emailed once your order is dispatched.
Q: Do you offer technical support?
A: Yes, we provide technical support for all products we sell. Contact tech@lightgungame.com.
Contact Tips for Faster Resolution
- Order Issues: Include your order number and item details
- Technical Problems: Describe your setup and include any error messages
- Returns: Request an RMA number before sending items back
- General Questions: Be specific about what information you need
- Response Time: Allow 24-48 hours for a response, especially on weekends
As a small business, we read every message personally and aim to resolve your issues as quickly as possible.
Last Updated: 26 March 2026
© 2026 MiSTer FPGA Store. All rights reserved.
Website: dianshang.lightgungame.com | Email: support@lightgungame.com