Shipping & Delivery Policy
Last Updated: 26 March 2026
1. Order Processing & Dispatch
1
Order Confirmation
Immediately
2
Order Processing
1-2 business days
3
Dispatch
Next business day
4
In Transit
See table below
Important Notes:
- Business days: Monday-Friday, excluding UK bank holidays
- Orders confirmed before 2pm GMT are processed same day
- Weekend/holiday orders processed next business day
- In-stock items typically dispatch within 24 hours
- Custom/special order items may have longer lead times (specified on product page)
2. UK Shipping (Royal Mail)
| Service | Delivery Time | Cost | Features |
|---|---|---|---|
| Royal Mail 2nd Class | 2-3 business days | £3.50 | Tracked, signature optional |
| Royal Mail 1st Class | 1-2 business days | £5.50 | Tracked, signature optional |
| Royal Mail Special Delivery | Next business day (by 1pm) |
£8.50 | Tracked, signed for, £100 insurance |
| Free Shipping | 2-3 business days | FREE | Orders over £40, Royal Mail 2nd Class |
3. International Shipping
| Region | Service | Delivery Time | Cost |
|---|---|---|---|
| Europe (EU Countries) |
Royal Mail International Tracked | 3-7 business days | £9.50 |
| USA & Canada | Royal Mail International Tracked & Signed | 5-10 business days | £12.50 |
| Australia / NZ | Royal Mail International Tracked | 7-14 business days | £14.50 |
| Rest of World | Royal Mail International Standard | 10-20 business days | £16.50 |
International Shipping Important Information:
- Customs & Import Duties: International orders may be subject to import taxes, duties, and customs fees. These are the responsibility of the recipient.
- Customs Delays: Customs processing can cause additional delays beyond our control.
- Restricted Items: Some countries restrict electronics imports. Check your local regulations.
- Address Accuracy: Please provide complete and accurate address details.
- Shipping Times: Times are estimates and not guaranteed, especially for international shipments.
4. Order Tracking
Once your order is dispatched:
- You’ll receive a shipping confirmation email with tracking number
- UK Orders: Royal Mail tracking via email link
- International Orders: International tracking number (may have limited updates)
- Tracking Updates: Typically updated every 24 hours by carrier
- No Tracking: Some economy international services may not provide detailed tracking
5. Shipping Issues & Solutions
Common Issues:
| Issue | Possible Cause | Solution |
|---|---|---|
| No shipping confirmation | Email in spam, wrong email address | Check spam folder, contact us to confirm |
| Tracking not updating | Carrier delay, system issue | Wait 24-48 hours, contact carrier directly |
| Package delayed | Weather, holidays, customs | Check carrier website for updates |
| Wrong address | Incorrect address at checkout | Contact us immediately (before dispatch) |
Lost or Damaged Packages:
- Report Timeframe: Within 7 business days of expected delivery
- Required Information: Order number, tracking number, description
- Investigation: We contact carrier (5-10 business days)
- Resolution: Reshipment or refund based on investigation
6. Shipping Restrictions
We do not ship to:
- Countries under international sanctions
- Regions with unstable postal services
- PO Boxes (some services only)
- Military addresses (requires special arrangement)
Product-Specific Restrictions:
- Lithium Batteries: Some airlines restrict lithium batteries, which may cause delays
- Large Items: Oversized items may require special shipping (contact for quote)
- Hazardous Materials: We do not ship hazardous materials
7. UK Bank Holidays
Shipping is affected by UK bank holidays:
- New Year’s Day (1 January)
- Good Friday & Easter Monday
- Early May Bank Holiday
- Spring Bank Holiday
- Summer Bank Holiday
- Christmas Day (25 December)
- Boxing Day (26 December)
Recommendation: Order early before holidays to ensure timely delivery.
8. Contact Shipping Support
For shipping inquiries:
- First check your order confirmation email for tracking
- Contact the carrier directly using provided tracking number
- If carrier cannot resolve, contact us:
Shipping Support Contact:
- Email: shipping@lightgungame.com
- Response Time: Within 24 hours (weekdays)
- Please Include: Order number, tracking number, issue description
9. Policy Updates
We reserve the right to modify this shipping policy. Significant changes will be posted on this page.
Last Updated: 26 March 2026