Refund & Return Policy

1. Your 14-day cancellation right

Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving the goods, for any reason, and receive a full refund of the item price.

• The item must be unused and in a resaleable condition, with all original packaging, accessories, cables, screws and documentation.
• You are responsible for the cost of return shipping unless the item is faulty or incorrect.
• We refund the item price plus the standard outbound shipping you paid. If you chose an upgraded delivery service, we refund only the standard rate.
• Refunds are issued within 14 days of us receiving the returned goods (or proof of return, whichever is earlier).

2. Faulty or damaged items — 30-day remedy

Under the Consumer Rights Act 2015, if your goods arrive faulty, damaged or not as described, you have the right to reject them within 30 days of delivery and receive a full refund.

• Email support@lightgungame.com with your order number and a description of the fault.
• We may ask for photos or a short video showing the problem.
• For confirmed faults we provide a prepaid return label for UK returns, or reimburse reasonable return shipping for international orders (up to £15).
• We will offer a replacement (preferred) or a full refund including original shipping costs.

After 30 days, and within the warranty period below, we will repair or replace faulty goods in line with the Consumer Rights Act.

3. Items that cannot be returned

• Items that have been soldered, modified or physically altered.
• Bare PCBs that have been handled or soldered.
• Custom or special-order items (unless faulty).
• Items returned without prior authorisation.

4. How to start a return

1. Email returns@lightgungame.com with your order number, the item(s) you wish to return, and the reason.
2. We will reply with a Return Merchandise Authorisation (RMA) number and the return address.
3. Pack the item securely and include the RMA number inside the parcel.
4. Use a tracked service for your own protection — we cannot refund items that are lost on the way back to us.

Return address:
MiSTer FPGA Store Returns
Floor 3, 58 Portland Street
Manchester, M1 2EQ
United Kingdom

5. Damaged in transit

Please report transit damage within 7 business days of delivery. Keep all packaging materials and take photos of both the item and the packaging — we need these to claim against the carrier. Email shipping@lightgungame.com and we will arrange a replacement or a full refund.

6. Refund processing

Once we receive and inspect your return, refunds are initiated within 5 business days and paid back to your original payment method. Card issuers may take a further 5–10 business days to show the credit on your statement.

7. Exchanges

To keep things fast we process exchanges as a return plus a new order. Return the original item using the process above and place a new order for the item you want. If the replacement costs more, you simply pay the difference at checkout.

8. Warranty

All products sold by MiSTer FPGA Store carry a 6-month warranty from the date of delivery, covering manufacturing defects and component failures under normal use.

Not covered by the warranty:

• Damage from misuse, improper installation or neglect.
• Damage caused by an incorrect power supply or voltage.
• Liquid damage, corrosion or physical breakage.
• Normal wear and tear.
• Products modified or repaired by unauthorised persons.

9. International returns

• Please contact us before returning an international order.
• We recommend a tracked shipping service.
• Customs fees on returned items are the customer’s responsibility.
• For faulty items we reimburse reasonable return shipping costs, up to £15.
• Mark returned goods clearly as “RETURNED GOODS” on the customs declaration.