Shipping Information
All orders are dispatched from our workshop in Manchester, United Kingdom. We ship across the UK and worldwide using Royal Mail and, for larger international shipments, DHL.
Dispatch times
- In-stock items: packed and dispatched within 24–48 hours of your order (Monday to Friday).
- Orders placed before 2pm (GMT/BST): usually processed the same day.
- Weekends and UK public holidays: processed on the next business day.
- Back-order and pre-order items: dispatched as soon as stock arrives — the estimated lead time is shown on the product page. If your order contains a back-ordered item, the whole order ships together unless you ask us to split it.
Free UK shipping
Shipping inside the UK is free on orders over £40 when the delivery address is within the UK. Simply select the free delivery option at checkout. Free delivery is sent with Royal Mail 2nd Class and usually arrives within 2–3 business days.
UK delivery options
| Service | Estimated delivery | Cost |
|---|---|---|
| Royal Mail 2nd Class | 2–3 business days | £3.50 |
| Royal Mail 1st Class | 1–2 business days | £5.50 |
| Royal Mail Special Delivery | Next business day by 1pm | £8.50 |
| Free UK shipping (orders over £40) | 2–3 business days | Free |
International shipping
| Region | Service | Estimated delivery | Cost |
|---|---|---|---|
| Europe (EU) | Royal Mail International Tracked | 3–7 business days | £9.50 |
| USA & Canada | Royal Mail International Tracked & Signed | 5–10 business days | £12.50 |
| Australia / New Zealand | Royal Mail International Tracked | 7–14 business days | £14.50 |
| Rest of world | Royal Mail International Standard | 10–20 business days | £16.50 |
Customs and import duties
You are placing an order with a United Kingdom based business and your parcel is shipped from the United Kingdom. Depending on your country’s tax-free threshold, your order may be subject to local import duty, VAT or handling fees on arrival. These charges are the sole responsibility of the recipient and are not collected by us.
If a parcel is returned to us because customs charges were not paid, we will refund the order minus the original shipping and any transaction costs we incur.
Tracking
Once your order is dispatched you will receive a shipping confirmation email with a tracking number where the service includes tracking. Tracking information is usually updated by the carrier every 24 hours.
Lost or damaged parcels
Please report any lost or damaged parcel within 7 business days of the expected delivery date, quoting your order number and tracking number. We will open a claim with the carrier, which typically takes 5–10 business days, and will arrange a replacement or refund once the claim is resolved.
Shipping restrictions
We do not ship to countries under international sanctions, regions with unstable postal services, or military addresses without prior arrangement. Some services cannot be used for PO Boxes. Lithium batteries and oversized items may require special arrangements — contact us before ordering.